We at Clive Henry Group (The ‘’Holding Company’’) along with our subsidiaries (Woodrow Mercer Healthcare Limited, Mprove Limited and Tech Canal Limited), respect your concerns about privacy. The Notice describes the types of information we collect, how we use the information, with whom we share it, and the rights of and choices available to individuals regarding our use of their information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices and to exercise your rights.

Clive Henry Group will process – that means collect, store and use – the information you provide in a manner that is compatible with the UK’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date and not keep it for longer than is necessary.

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure. Providing, maintaining, and improving our Services. 

By law, we need to have a lawful basis for processing your personal data.

We process your data where:

  • We have a legal obligation to do so – generally under employment law (for recruitment purposes) or the Health and Social Care Act 2012 or Mental Capacity Act 2005 (for any health or social care services provided);
  • There are legitimate interests (namely it is in our interests and your interests for us to assess whether you may be interested in or benefit from our services);
  • It allows us to carry out tasks in the public interest, such as health care services;
  • It is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

We process your special category data where:

  • It is necessary for employment and social security purposes;
  • It is necessary for us to provide and manage health or social care services;
  • Explicit consent has been given.

 1. Information We Collect

We may collect the following types of information:

  • Personal Information: Information that can be used to identify you, such as your name, contact details, and payment information.
  • Non-Personal Information: Information that does not directly identify you, such as browsing history, device information, and usage patterns.

2. How We Collect Information

We collect information through various methods, including, but not limited to:

  •  Directly from You: When you provide information during account registration, purchase, communication, or participation in surveys.
  •  Automatically: Through cookies, log files, and other tracking technologies when you use our Services.

 3. How We Use Your Information

 We will use the information you provide for the following purposes:

  •  Contacting you for feedback.
  •  Processing transactions and sending transaction notifications.
  •  Communicating with you about our Services, updates, and promotions.
  •  Personalising your experience and offering tailored content.
  •  Analysing usage patterns to enhance our Services and user experience.
  •  Responding to your inquiries and providing customer support.
  •  Protecting against fraud, unauthorised access, and other illegal activities.
  •  Complying with legal obligations.

 4. How We Share Your Information

We may share your information in the following circumstances:

  •  With service providers and partners who assist us in delivering our Services.
  •  With authorised third parties for marketing and advertising purposes, only if you have provided your consent.
  •  In connection with legal proceedings, if required by law or to protect our rights.
  •  In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

 5. Your Choices

 You have the right to:

  •  Access and update your personal information.
  •  Opt-out of marketing communications at any time.
  •  Set your browser to refuse cookies or notify you when cookies are being sent.
  •  Request the deletion of your personal information, subject to legal and legitimate purposes.

6. Security

We implement reasonable security measures to protect your information from unauthorised access, alteration, disclosure, or destruction.

7. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect or solicit personal information from or about children.

8. International Users

If you are accessing our Services from outside of the United Kingdom, your information may be transferred to and stored in the United Kingdom or other jurisdictions with different data protection laws.

9. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

10. Profiling

We may from time to time use publicly available demographic information to determine who we target for specific events or marketing campaigns so as to avoid contacting individuals unnecessarily.

11. Your rights

​You have the right to:

  • Object to us processing your data.
  • Have inaccurate data rectified.
  • Access the data we keep.
  • Have the data we keep on you deleted (in some cases).
  • Have the data we keep on you ported elsewhere.

11. Contact Us

If you have any questions or concerns about this Privacy Notice or our data practices, please contact us at hello@clivehenrygroup.com.

By using our Services, you consent to the practices described in this Privacy Notice.

 

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"Bringing together Processes, People, and Technology, to enable real change in the delivery of healthcare." - Clive Henry Group

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"Bringing together Processes, People, and Technology, to enable real change in the delivery of healthcare."
Clive Henry Group